Shipping Policy

Last Updated: September 9, 2026

At Synvexa Bio Labs, we are committed to processing and delivering orders efficiently and reliably. Please review the following shipping terms carefully; placing an order constitutes acceptance of this policy.

1. Order Processing

Orders are typically processed within 2–3 business days of receipt, excluding weekends and public holidays. Orders placed after standard business hours are processed the next business day. During periods of high volume, processing may take longer; we will notify you of significant delays.

2. Shipping Methods & Delivery Estimates

Available shipping options and estimated delivery times are displayed at checkout. Delivery estimates begin once the order has been dispatched, not when it is placed, and are estimates only — they are not guaranteed delivery dates. Actual delivery time may vary based on geographic location, carrier availability, weather conditions, and seasonal demand.

3. Shipping Rates

Shipping costs are calculated at checkout based on destination, the selected shipping method, and package weight and dimensions. Any free-shipping promotions apply only to the thresholds and regions stated at checkout.

4. Tracking

A tracking number is emailed when your order ships. Tracking may take up to 24 hours to activate in the carrier’s system after the label is created.

5. Risk of Loss & Carrier Responsibility

Once an order has been transferred to the shipping carrier, risk of loss and responsibility for delivery transfers to the carrier. Synvexa Bio Labs is not responsible for delays or delivery issues caused by courier service disruptions, carrier misrouting or holds, incorrect address information provided by the customer, or natural disasters and other force majeure events.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate, complete shipping information at checkout. We ship to the address exactly as entered. Orders returned to us due to incorrect or incomplete address details may incur additional shipping fees for re-dispatch; refused or abandoned shipments are not refundable.

7. Damaged Shipments

If your order arrives damaged, you must notify us within forty-eight (48) hours of delivery at [email protected], including your order number, a detailed description of the issue, and clear photographs of the packaging and contents. Claims submitted after this timeframe may not be eligible for review. See the Refund & Return Policy for how approved claims are resolved.

8. Storage on Arrival

Lyophilized research compounds are stable in transit. On arrival, store products according to standard laboratory practice for peptide reference materials. Transit time within stated shipping windows does not affect product integrity and is not grounds for a damage claim.

9. Contact

For shipping inquiries, contact [email protected] with your order number.

These statements and products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.